Blanchardstown & Dublin 15 Citizens Information Centre
A service for everyone

Frequently Asked Questions

What type of information and assistance do you provide?

Blanchardstown & Dublin 15 Citizens Information Centre provides both generalist and specialist advice services. All advice is free, confidential, impartial and independent. If we are unable to provide advice in a particular subject area, we will refer you to another organisation which will be able to assist you.

When are you open?

We are open Monday 7.30am - 9pm; Tuesday to Friday 9am-1pm & 2-5pm.
Please refer to our Our services page for more information.

Where are you?

Our address is:
Westend House, Westend Office Park, Snugborough Road Ext, Blanchardstown, Dublin 15.
Our building can be accessed from the Snugborough Road Ext entrance or by the pedestrian entrance at through the Overflow car park in the Westend Retail Park, behind Heatons. Please note that clients’ parking is very limited and we recommend you use parking facilities in the Westend Retail Park or the Blanchardstown Shopping Centre.
Our outreach centre is located in the Main Foyer in the Connolly Hospital (every Thursday from 2.15 to 4.45pm) in Blanchardstown.

Can I make an appointment?

We only offer appointments for the Monday evening information service.
Please explain briefly the nature of your query to the receptionist upon arrival who will be able to direct you to the best service within the centre or assist you with a general query. We operate an open door service to provide our service to as many people as possible.

I attended during your opening hours but I could not see an information officer. How can I get some information and assistance?

The Centre is extremely well attended and we can only see a set number of clients in line with our resources and you may have been asked to come back the following day.
From time to time it may also happen that the centre needs to close to allow for training. If you did attend and we were closed we apologise for this. We recommend that you come soon after opening time in the morning as the Centre can become extremely busy later in the day. Alternatively, you may be able to obtain assistance from another organisation or our National Lo Call number 1890 777 121.

Do I need to bring anything?

Generally we ask that you bring any paperwork relating to your information requirements, including any correspondence from or applications to the HSE or Social Welfare.

Can I get some information online?

Blanchardstown & Dublin 15 Citizens Information Centre does not currently provide online information, however it is possible to obtain information on a range of subjects from the Citizens Information website.
You can email us your questions. However if they are complex, we may need to call you to deal with them more efficiently. Always leave a phone number we can contact you at. If you work during the week and prefer to be contacted on Monday evenings let us know.

Is there anywhere else I can get information?

There are a number of alternative information providers available who can give you advice on a range of subjects including debts, benefits, employment and immigration. Take a look at our Services directory or visit Citizens Information website to find out which organisations are relevant to your query.

• Contact us on
  1890 777 121